These Terms of Service (also called our Terms of Use, “Terms”) govern your use of the Sleev mobile application, the Sleev website, and related services (“Sleev” or the “Service”).
Sleev is operated by Capelago SASU, a French simplified joint-stock company registered with the Toulouse Trade and Companies Register under SIREN 943 643 395 (“Capelago”, “we”, “us” or “our”).
By creating an account or using Sleev, you agree to these Terms.
What changed in this version: paid plans (Sleev Plus and credit packs), credits, promotional links, and notifications.
1. What Sleev provides
Sleev helps users digitize garments, build a personal digital wardrobe, create an avatar, combine garments, and save outfit visualizations.
Sleev uses automated image-processing and artificial-intelligence systems. Results are visual simulations and may contain mistakes, omissions, distortions, artifacts, or unexpected content.
2. App stores
If you downloaded Sleev from the Apple App Store, Apple's Licensed Application End User License Agreement (“Apple EULA”) also applies to your use of the app. If you downloaded Sleev from Google Play, Google Play's terms of service also apply.
These Terms add to those store terms. Where these Terms conflict with the Apple EULA, these Terms apply to the extent the Apple EULA allows. These Terms are between you and Capelago only. Apple and Google are not parties to them and are not responsible for Sleev or its content.
3. Eligibility
You must be at least 13 years old to create or use a Sleev account.
If you are under the age of majority where you live, you may use Sleev only with the permission of a parent or legal guardian. A parent or guardian who allows a minor to use Sleev accepts responsibility for that use, including any purchase.
Sleev is not directed to children under 13.
4. Accounts
An account is required to use Sleev. You can create one with Sign in with Apple, Google Sign-In, or an email address and password.
You agree to:
- provide information that is accurate to the best of your knowledge;
- use only an authentication account that you are authorized to use;
- keep your password and device secure; and
- promptly contact us if you believe your Sleev account has been accessed without authorization.
You may not sell, transfer, or share your account, or create accounts for abusive, fraudulent, or automated use.
You can delete your account at any time through Account → Settings → Delete account. Deleting your account does not cancel an App Store or Google Play subscription (see Section 11.5).
5. Photos, garments, and other user content
“User Content” means photographs, screenshots, garment images, profile information, corrections, reports, and other material that you submit to Sleev.
You retain any rights you hold in your original User Content. Capelago does not claim ownership of your original photographs or garment images.
You grant Capelago a limited, non-exclusive, worldwide licence to host, copy, transmit, crop, classify, analyse, process, transform, generate from, store, and display User Content only as reasonably necessary to:
- provide the features you request;
- maintain and synchronize your account;
- troubleshoot failed or incorrect processing;
- secure Sleev and prevent misuse; and
- comply with legal obligations.
This licence ends when the relevant User Content or account is deleted, except for temporary copies in logs, backups, or third-party processing systems that expire under the retention rules described in the Privacy Policy.
Capelago will not use identifiable photographs of you for advertising or marketing without your separate permission.
6. Rights and permission to upload
You are responsible for the User Content you upload.
You represent that you have the rights and permissions reasonably necessary to upload and process that content through Sleev.
Images may contain garments found in stores, websites, social media, or other sources. Sleev may crop and transform such images to extract or visualize a garment. You must not use Sleev in a way that infringes another person’s copyright, trademark, privacy, publicity, image, or other rights.
Where an image depicts another identifiable person, you must have that person’s permission or another valid basis to upload and process the image.
You may not use another person’s face or body to create an avatar without that person’s permission.
7. Prohibited content and conduct
You may not upload, submit, or use Sleev to process content that:
- is unlawful, fraudulent, threatening, abusive, hateful, or exploitative;
- contains nudity, intimate imagery, or sexually explicit content;
- sexually depicts or exploits a minor;
- violates another person’s privacy or image rights;
- infringes intellectual-property rights;
- contains malware or attempts to compromise the Service; or
- is unrelated to Sleev’s supported garment, avatar, or outfit features and places an unreasonable burden on the Service.
You may not:
- reverse engineer, scrape, probe, or interfere with Sleev except where applicable law expressly permits it;
- bypass technical limits, credit limits, promotional-code rules, rate limits, or security measures;
- abuse promotional codes, credits, refunds, or purchase restoration;
- use automated systems to access Sleev without written authorization;
- use Sleev to impersonate, deceive, harass, or harm another person, including by creating sexualised, defamatory, or deceptive images of a real person;
- present a Sleev output as an authentic photograph in a way intended to mislead others; or
- resell or commercially provide access to the Service without Capelago’s permission.
Images may be automatically rejected when they do not contain a usable garment or avatar subject, do not meet technical requirements, or appear to violate these Terms.
8. AI-generated results
Sleev’s avatars, digitized garments, and outfit visualizations are produced or assisted by automated systems.
You understand that outputs may:
- be inaccurate or incomplete;
- change the apparent body shape, face, skin tone, age, gender presentation, garment, or proportions;
- contain visual artifacts or unexpected elements;
- reproduce or amplify limitations, stereotypes, or bias present in automated systems;
- differ between repeated requests using the same inputs; and
- resemble outputs generated for other users.
Sleev is actively designed to produce respectful and neutral results, but Capelago cannot guarantee that every output will be accurate, appropriate, or free from bias or offense.
You can report a problematic generation through the support feature in the app or by contacting contact@trysleev.com. We take such reports seriously and may investigate the output, remove content, adjust processing rules, or take other appropriate action.
Capelago does not guarantee that an output is unique or that it is free of all third-party rights.
9. Virtual try-on limitations
Sleev is a visualization tool, not a measurement or fitting service.
Results are illustrative and do not guarantee:
- garment size or fit;
- accurate body measurements or proportions;
- fabric behavior, texture, transparency, or movement;
- exact color, lighting, or material appearance;
- compatibility between garments;
- product quality or authenticity; or
- how a garment will look in person.
You should not rely on Sleev alone when making purchasing, sizing, tailoring, health, or body-related decisions.
10. Generated content and permitted use
As between you and Capelago, and subject to applicable law and third-party rights, you may download, save, share outside Sleev, and otherwise use generated avatars, digitized garments, and outfit images created for your account, provided you comply with Section 7.
Capelago does not claim ownership of those generated outputs. Capelago retains the limited technical rights required to store and provide them through Sleev until you delete them.
Your ability to use an output does not grant rights in third-party trademarks, designs, photographs, products, or other protected material that may appear in the source image or output.
11. Plans, subscriptions, and credits
11.1 Free plan
Sleev can be used on a free plan that includes a limited number of credits. The number of free credits and any other free-plan limits are shown in the app and may change over time.
11.2 Sleev Plus
Sleev Plus is an auto-renewing subscription available with monthly or annual billing. The price, billing period, and what the plan includes, such as the number of credits per cycle, are shown on the purchase screen before you confirm.
Prices may vary by country, currency, store, and over time. We may also offer different prices or plans to different groups of users, for example when testing new offers. The price that applies to you is always the one shown on the purchase screen before you buy.
11.3 Credits
Credits are used for supported processing operations, such as digitizing a garment.
- Plan credits. A Sleev Plus subscription gives you a set number of credits every 14 days. At the start of each 14-day cycle, your plan-credit balance is reset to that number. Unused plan credits do not carry over to the next cycle.
- Extra credits. Credits bought as a credit pack, or granted to you as extra credits, do not expire while your account exists.
- Failed operations. If an operation fails for a technical reason, the credit used for it is returned to your balance.
- No cash value. Credits have no monetary value, cannot be exchanged for money, transferred, or sold, and can only be used in Sleev.
- Account deletion. All remaining credits are lost when your account is deleted.
11.4 Payment and automatic renewal
Purchases are made through the Apple App Store or Google Play and are charged to your store account when you confirm the purchase. Apple or Google processes the payment under its own terms. Capelago does not receive your payment-card details.
Your subscription renews automatically at the end of each billing period, for the same period and at the then-current price, unless you cancel it at least 24 hours before the end of the current period. Your store account is charged for the renewal within the 24 hours before the current period ends.
11.5 Cancelling
You can cancel at any time in your App Store or Google Play subscription settings, or, once paid plans are available to you, from Account → Plan & billing → Manage subscription in Sleev. Cancellation takes effect at the end of the current billing period, and you keep access to Sleev Plus until then.
Deleting your Sleev account or uninstalling the app does not cancel your subscription. Cancel it in your store settings first.
11.6 Refunds
App Store purchases. Apple processes App Store purchases and handles refund requests under its own refund policies. Capelago cannot issue refunds for App Store purchases. To request a refund, go to reportaproblem.apple.com.
Google Play purchases. You can request a refund from Google Play under Google's refund policies, as described in Google Play refund help. Refund requests for Google Play purchases may also be handled by Capelago through Google's tools, subject to Google Play's policies and applicable law. To contact us about a refund, write to contact@trysleev.com.
This does not affect your mandatory consumer rights.
11.7 Price changes
If the price of your subscription changes, the App Store or Google Play will inform you in advance and, where required, ask for your agreement before the new price applies. If you do not agree, you can cancel before the change takes effect.
11.8 Changes to plans
We may change the features, credit amounts, or limits of plans in the future. Changes to a paid plan will not reduce what you have already paid for during your current billing period, and we will inform you before a change that affects your next billing period.
11.9 Free trials and introductory offers
Sleev does not currently offer free trials or introductory prices. If one is offered, its duration, the price charged afterwards, and its conditions will be shown before you start it.
11.10 Restoring purchases
If you reinstall Sleev or change device, you can restore an active subscription by signing in to the same Sleev account and using Restore purchases.
11.11 Right of withdrawal (European Union and United Kingdom)
If you are a consumer in the European Union or the United Kingdom, you may have a legal right to withdraw from a purchase within 14 days.
When you buy a subscription or credits, you ask for access to start immediately. Where the law allows, you acknowledge that you lose your right of withdrawal once access to the digital content begins, or that you may owe an amount proportionate to the service already provided.
Withdrawal and refund requests for App Store and Google Play purchases are handled by Apple or Google under their procedures. You can also contact us at contact@trysleev.com.
12. Promotional codes and links
Sleev may provide additional access or credits through promotional codes.
- Promotional codes may be limited in number, restricted to eligible users, and subject to an expiry date or other conditions shown when the code is provided.
- Codes are personal, cannot be transferred or sold, and have no cash value.
- We may refuse or revoke a code, or the access it granted, in case of misuse, fraud, or error.
A Sleev promotional link may open the app with a code already filled in. The code is only applied when you confirm it in the app.
13. Notifications and communications
If you allow notifications, Sleev may send you:
- service notifications, such as when an avatar or garment is ready or a processing operation has failed;
- account notifications, such as credits received or messages from our team; and
- occasional product news, reminders, or style inspiration.
You can turn off notification categories in the app or disable notifications entirely in your device settings. Important service messages about your account or these Terms may also be shown in the app.
14. Availability and changes
We may update, replace, add, limit, suspend, or discontinue features, models, providers, technical systems, promotional access, or supported devices, subject to Section 11.8 for paid plans.
We may perform maintenance and cannot guarantee that Sleev will always be available, uninterrupted, secure, or error-free.
AI providers and models may change over time. A change may affect processing time, style, output quality, limitations, or availability.
We will take reasonable steps not to remove stored User Content without reason, but you should keep copies of content that is important to you.
15. Suspension and termination
We may restrict, suspend, or terminate access where reasonably necessary to:
- prevent fraud, abuse, unlawful conduct, or security risks;
- protect users, Capelago, service providers, or third parties;
- enforce these Terms;
- respond to a legal requirement; or
- address conduct that places an unreasonable burden on the Service.
Where appropriate, we may give you notice or an opportunity to correct the issue first. Immediate action may be taken in serious cases. If we terminate your account without a valid reason under these Terms, you may be entitled to a proportionate refund of any prepaid, unused subscription period.
You may stop using Sleev and delete your account at any time.
Sections that by their nature should continue after termination, including intellectual-property provisions, disclaimers, limitations of liability, and dispute provisions, remain in effect.
16. Capelago’s rights
Capelago and its licensors retain all rights in:
- the Sleev application and software;
- source code, backend systems, algorithms, workflows, and processing methods;
- branding, logos, interface designs, and documentation; and
- aggregated or anonymous product information that does not identify a Sleev account or individual.
These Terms do not transfer ownership of Sleev or its technology to you.
17. Privacy
Our processing of personal information is described in the Sleev Privacy Policy:
When you select images and confirm an AI-powered request, you instruct Sleev to transmit the selected content to the service providers described in the Privacy Policy for the purpose of performing that request. No image is transmitted for AI processing until you take that action, and you may decline by not submitting the images.
18. Disclaimers
Sleev is provided on an “as available” basis.
To the extent permitted by applicable law, Capelago does not make warranties that:
- Sleev will meet every requirement or expectation;
- processing will always succeed;
- outputs will be accurate, realistic, unbiased, or appropriate;
- stored content will never be lost;
- the Service will be uninterrupted or free from defects; or
- every image or garment will be supported.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded, including the legal guarantee of conformity for digital content and services that applies to consumers in the European Union.
19. Limitation of liability
To the extent permitted by applicable law, Capelago is not liable for indirect, incidental, special, consequential, or purely economic losses arising from:
- reliance on a virtual try-on result;
- an inaccurate, offensive, or unsuccessful generation;
- purchasing or not purchasing a garment;
- temporary unavailability or loss of access;
- content uploaded without the necessary permission; or
- actions of third-party authentication, payment, hosting, infrastructure, analytics, or AI providers.
Capelago remains responsible where liability cannot legally be excluded or limited, including for gross negligence, wilful misconduct, and where mandatory consumer law applies.
20. Changes to these Terms
We may update these Terms when Sleev’s functionality, business model, providers, or legal requirements change.
The current version will be published on this page with an updated date. For material changes, we will provide a notice in the app before they take effect.
Continued use of Sleev after revised Terms take effect means that you accept the revised Terms, except where applicable law requires another form of consent. Changes do not apply retroactively to a billing period you have already paid for.
21. Governing law and disputes
These Terms are governed by French law.
If you are a consumer, this choice does not deprive you of the mandatory protections of the law of the country where you habitually reside, or of any mandatory right to bring a claim before a competent court.
Before starting formal proceedings, please contact us at contact@trysleev.com so that we can try to resolve the issue.
22. Contact
Questions about Sleev or these Terms can be sent to:
Capelago SASU
RCS Toulouse — SIREN 943 643 395
contact@trysleev.com